no no no. it doesn’t matter if a customer is rude/annoying/etc, that is no reason to lead them in the wrong direction....
I kind of do the same thing on the phone. If they ask if we have something that I have no idea about, I always just tell...
all the time. ALL. THE. TIME.
I’ve worked in retail for over 7 years (since the week after I turned old enough to work) and I’ve never done anything...
…And then you go hide in the back so they can’t find you again. :)
Doesn’t always work. Sometimes they come back and find you just to tell you that you were wrong.
I just tell them we don’t have it in stock. :3
I lie THEN I RUN BEFORE THEY COME BACK AND QUESTION WHY IT WASN’T THERE